We are seeking an enthusiastic Service Designer for our global Services & Product Concepts team. This position is preferably based at our head office in Helsinki but can potentially also be located in one of our other operating countries in Europe. Join our team and help us make a difference!
We are all part of Lindström’s sustainable growth story. Get ready to work in innovative and global environment of impactful textile service business. We care in every thread – dare to grow and shine with us.
SERVICE DESIGNER
We are seeking an enthusiastic Service Designer for our global Services & Product Concepts team. This position is preferably based at our head office in Helsinki but can potentially also be located in one of our other operating countries in Europe. Join our team and help us make a difference!
Your key contribution areas
As a Service Designer, you will be at the forefront of transforming customer experiences. You will create and develop end-to-end services, design customer journeys in collaboration with our customers to ensure every touchpoint is seamless and impactful. As part of our cross-functional service development team of experts, you will ensure customer needs are always at the heart of our solutions.
Your key responsibilities include:
– Designing and optimising end-to-end customer experiences, including product and service elements
– Bringing customer and user experience to the core of service development
– Supporting conceptualisation and go-to-market planning
– Initiating and ideating new business opportunities with customers
– Conducting user research and utilising data in service design
– Supporting and strengthening the design thinking and innovation culture
What helps you to shine in this role?
We are looking for a team member whose heart beats for service design and who naturally views the world from the customer’s perspective, focusing on seamless solutions for customer and business needs. Your passion for innovation and continuous learning, combined with your ability to inspire and engage others, will be key to your success. We hope you are eager to provide insights into market drivers in a fast-changing global business environment and drive projects to successful completion.
To thrive in this role, you should have:
– Experience in service and business design, preferably in building B2B services
– UX design know-how and hands-on experience in making digital mock-ups using tools like Figma, Balsamiq, or similar
– An understanding of design thinking approach and agile working methods, or a willingness to learn
– Superb project management skills
– A relevant academic degree
– Excellent written and spoken English language skills
Your key people
You will be part of our global Services and Product Concepts function that contributes to growth by ensuring we have a competitive service and product offering available for our selected focus and growth industries. This involves developing new products and services, enhancing existing ones, and collaborating with various departments to meet market needs and customer expectations. We are a diverse and ambitious team working in an agile way, ensuring flexibility and continuous improvement. In this role, you will work in cross-functional teams, collaborating closely with other service experts, country organisations, and our customers.
What we offer
– An exciting role with a chance to innovate in a growing multinational organisation
– Opportunities for professional growth and development
– Benefits such as occupational healthcare services and sports, culture, and well-being perks
– A flexible hybrid-work model
– A purpose-driven and supportive work environment committed to fostering our We Care culture
Are you ready to grow and shine with us?
To apply, please fill in our online application no later than 25 May 2025. The starting date of this position is negotiable, but we wish to have a new team member as soon as possible.
For additional information, you can contact:
Katja Ahlberg (Head of Experts) at +358 40 5754 836, on Thursday 15 May and Monday 19 May between 15:00-16:00 EET.
We look forward to hearing from you!
At Lindström, we are dedicated to fostering a workplace where diversity, equity, and inclusion are at the core of our values. We welcome and encourage individuals from all backgrounds and minority groups to apply. We believe that our strength lies in our diversity, and we are committed to creating an environment where everyone feels valued, gets the sense of belonging, and can be their true selves. Lindström is an equal opportunity employer, and we are proud to be a workplace free from discrimination.
Founded in 1848 and headquartered in Helsinki, Finland, Lindström now operates in 24 countries across Europe and Asia, with a 2024 turnover of EUR 518 million. As a forerunner in sustainable textile services, we are dedicated to innovation and environmental responsibility. We provide comprehensive solutions for industries including workwear, cleanroom textiles, mats, and more.
For further information, please visit http://www.lindstromgroup.com.